Faqs

 

I’ve downloaded a few patterns and they’re Zip files. How do I extract them???

ZIP FILE TROUBLESHOOTING - CHOOSE YOUR DEVICE BELOW

Google Pixel

https://www.insidetechno.com/open-zip-files-on-pixel-phones/


Windows 10

https://support.microsoft.com/en-us/windows/zip-and-unzip-files-8d28fa72-f2f9-712f-67df-f80cf89fd4e5

iPhone or iPad

  • First step is using the Files App

https://support.apple.com/en-us/HT206481

  • Second step is extracting the files

https://support.apple.com/en-us/HT211132


Android Phone or Tablet

https://www.howtogeek.com/691018/how-to-open-a-zip-file-on-an-android-phone-or-tablet/

 

HOw do i set up an account on your website?

To set up an account you’ll first need to make a “purchase”, paid or free. After you make your purchase, you’ll receive an email with links to download your PDF. Click on that link but DO NOT download your purchase just yet! In the upper right hand corner (desktop PC / Mac) or possibly in the center (mobile) you’ll see your name as you entered it when submitting your purchase - click on your name and a new page will have a button that says CLAIM ACCOUNT. Click on the CLAIM ACCOUNT button and an email will be sent to the email where your links were sent. You can close the window and go to your email and from there you’ll set up your account. Photo tutorials are below for your convenience (click on them and they will expand).

 
 

I didn’t receive an email with download links.

Never fear, we’ll get this figured out! First, check your spam or junk email folder … the download links will go to the email you entered before payment (which may be different than your PayPal email). Sometimes, it can take a few hours to finalize payment through PayPal or Stripe. One last thing before sending an email for help, you can try recovering your order’s download links. If all of the above suggestions don’t work, then reach out to me by clicking on CONTACT above and send me an email and I’ll get this squared away in a jiffy!

 

REFUND POLICY

Due to the nature of my products being digital (PDF files) there are NO REFUNDS.